Process Executive

Company : Infosys BPM Limited

Role : Process Executive

Code : PROGEN-Referral-103044

PUNE , India

DOMAIN(IBPO)->CUSTOMER SERVICE->OUTBOUND CUSTOMER CONTACT-ALLDOMAIN(IBPO)->CUSTOMER SERVICE->INBOUND CUSTOMER CONTACT(VOICE/E-MAIL/CHAT)-GENERAL QUERIES

Job Description

Work Experience:

• 0 - 1 years of experience

Technical Skills:

• Domain(IBPO)->Customer Service->Outbound Customer Contact-ALL,Domain(IBPO)->Customer Service->Inbound Customer Contact(Voice/E-Mail/Chat)-General Queries

Responsibilities:

• • The primary responsibilities of a Customer Service Executive would be:

  • Manage large amounts of incoming and outgoing calls

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

  • Follow up to ensure that appropriate actions were taken on customers' requests.

  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

  • Should be ok to work in 24X7 environment and night shifts

  • Should be ready to work in a target oriented portfolio.